Warranty

Every part we sell carries a warranty, whatever its condition. The exact term for your part is stated in your quote and on your invoice, and it starts on the delivery date.

Warranty by condition

New and refurbished parts can carry an optional 3-year warranty for an extra charge. Where it is available, you can pick it in the warranty option on the product page, and it is confirmed in your quote.

Manufacturer warranty applies only where the manufacturer offers it for that part and channel. If a manufacturer warranty is included, your quote says so. Otherwise, our own warranty applies.

What the warranty covers

• Parts that fail to work as specified under normal use.
• Dead-on-arrival parts, reported within 7 days of delivery. We replace the part or refund you.
• Repair, replacement with the same or an equivalent part, or a refund, at our choice. If the same part can no longer be sourced, we offer an equivalent or a refund.

What it does not cover

• Physical damage, liquid damage or damage from incorrect installation.
• Parts used outside the manufacturer's specified environment (power, temperature, airflow).
• Firmware, software, licenses and configuration work.
• Normal cosmetic wear on used parts.
• Data on returned drives. Back up and wipe drives before you send them back.
• Labour, downtime and other indirect costs.

How to make a claim

1. Email sales@northernitshop.com with your order number, the part number and a short description of the fault, including any error codes or logs.
2. We reply within 1 business day with troubleshooting steps or a return authorization (RMA) number.
3. Ship the part back in protective packaging with the RMA number on the box. Parts sent without an RMA number may be delayed.
4. We test the part and send a replacement, repair it or refund you.

You pay the cost of sending the faulty part to us. We pay to ship the repaired or replacement part back to you. For dead-on-arrival parts reported within 7 days, we pay shipping both ways.

Advance replacement

For confirmed failures in production systems, we can often ship a replacement before the faulty part arrives back. Advance replacement is available on request for new and refurbished parts. Ask for it when you open the claim. We may ask for a card authorization or a purchase order for the replacement, which we release when the faulty part arrives back within 14 days.

Questions about a warranty? Contact us with your order number.