Returns

You can return most unused parts in their original condition within 30 days of delivery. Faulty parts are handled under our warranty. This page covers parts that work but are not what you need.

Before you return

Check the part number, condition and compatibility in your quote before you order. We confirm the exact part number in every quote so you can match it to your system before you buy. If you are unsure, send the server or switch model and ask us to check compatibility first.

Return conditions

• Request a return authorization (RMA) number within 30 days of delivery.
• Return the part within 14 days of receiving the RMA number.
• The part must be in the same condition as delivered, with all included trays, brackets, cables and accessories.
• New parts must be unopened, with factory seals intact.
• Do not attach labels or tape directly to the part or its original box.

Parts we cannot accept back

• Opened new parts with broken factory seals, unless faulty.
• Custom-configured servers and parts ordered to a special specification, unless faulty.
• Opened software and licences, unless faulty.
• Service contracts.
• Parts that are damaged, modified or missing accessories.

Restocking fee

Returns of working parts that were special-ordered or sourced for you may carry a restocking fee of up to 15% of the part price. There is no fee if we sent the wrong part or the part is faulty.

Refunds

We refund to the original payment method within 5 business days after we receive and inspect the part. Original shipping costs, import duties and taxes are not refundable unless the return is our error. Return shipping is paid by you unless we sent the wrong or a faulty part.

How to start a return

1. Email sales@northernitshop.com with your order number, the part number and the reason for the return.
2. We reply within 1 business day with an RMA number and the return address.
3. Pack the part securely (anti-static bag for drives and memory) and show the RMA number on the outside of the box.
4. Send us the tracking number.

International returns must be shipped with the correct customs paperwork marked as a return, so duties are not charged twice. We send you the details with your RMA number.