Shipping

We ship to the United States, United Kingdom, Europe, Canada and most other countries. Your quote shows the shipping cost, the carrier service and the expected delivery time for your address, so you know the full cost before you pay.

Lead times

Every product page shows a stock status for the condition you pick:

• In stock: usually ships within 1–2 business days after payment.
• On request: we confirm availability and lead time in your quote.
• Sourcing: we locate the part through our supplier network and confirm lead time in your quote.

Transit time depends on the destination and service. As a guide, express services reach most addresses in the US, UK, EU and Canada in 1–5 business days.

Carriers and services

We ship with major express carriers such as DHL, FedEx, UPS and Purolator. Larger orders, full servers and racks may go by freight. All shipments leave from Canada. Every shipment is tracked and insured, and we email you the tracking number on the day it ships.

Packaging

• Drives and memory ship in anti-static bags with shock-absorbing packaging.
• Servers ship in fitted boxes or on pallets, with rails and accessories packed separately.
• Each package is checked against your order before it is sealed.

If a package arrives damaged, take photos before you open it, note the damage with the carrier if you can, and contact us within 48 hours.

Duties, taxes and customs

International orders may be subject to import duties, VAT/GST and brokerage fees in the destination country.

• Unless your quote says otherwise, we ship DAP (Delivered at Place): you pay import duties, taxes and brokerage fees on arrival.
• DDP (Delivered Duty Paid) is available on request for many destinations. We include the duties and taxes in your quote.
• We prepare a commercial invoice with accurate part numbers, descriptions and values. We cannot mark goods as gifts or under-declare their value.
• Some products need export paperwork or a license. See export compliance.

Shipping to business and data center addresses

Tell us about loading-dock hours, security check-in or delivery appointment requirements in your quote request, and we pass them to the carrier.

Address changes

Contact us as soon as possible if you need to change the delivery address. We cannot change it once the carrier has collected the shipment.